Privacy Policy

1. Who we are

FuelLabs Digital is a performance marketing agency based in Orlando, Florida, United States. Contact: contact@fuellabsagency.com. This policy covers the website, inquiry forms, the on-site qualifier chat, email we send from that address, and server-side processing that supports those channels.

It does not apply to third-party sites we link to, or to platforms (Google, Meta, HubSpot, and others) when they act under their own notices.

2. Two roles: our leads and client data

FuelLabs inquiries. When you contact us about working with FuelLabs, we decide why and how to process that information. That includes contact details, business information, messages, and technical data described below.

Client-instructed processing. When a client hires us to run ads, landing pages, CRM, or tracking, we may process personal data about that client’s customers or leads according to the client’s instructions and the service agreement. In that role we do not use those end-customer records for FuelLabs’ own unrelated marketing. Platform measurement tools used on a client property follow that client’s configuration and that platform’s terms.

3. Information we collect

Depending on how you use the site, we may process:

• Identity and contact. Name, email, phone, company name, industry, revenue or ad-spend range, website URL, and service interests from contact, audit-request, and qualifier forms.
• Messages and files. Notes you type, optional messages, and documents you later email. We do not run an on-site file locker; attachments typically arrive by email.
• Technical and usage data. IP address (including for rate limiting), user agent, device and viewport hints, language, time zone, pages viewed, timestamps, referrer, host, and form metadata.
• Campaign identifiers. UTM parameters, Google click id (gclid), Meta click id (fbclid), and similar query parameters when present in the URL at submission.
• Advertising cookies and identifiers. When measurement is allowed, Meta may set _fbp / _fbc cookies. We may send hashed contact fields and those identifiers to Meta’s Conversions API after a successful inquiry so browser and server events can be deduplicated. Hashing reduces exposure of raw values in transit to Meta; it does not make the data anonymous.
• Preference cookies. A first-party cookie, fuellabs_ad_measurement, stores whether advertising measurement is on or off.

This website does not currently collect card numbers. If a Service Agreement later uses an invoice or payment processor, that processor’s notice applies to payment credentials. We do not operate an on-site calendar scheduler in the current site code.

4. Sources

• You, when you submit a form, chat qualifier, or email.
• Your browser and device, automatically.
• The page URL, including advertising click identifiers.
• Service providers listed below, which return operational data (for example, delivery status).

5. How we use information

We use FuelLabs inquiry data to:

• Review and respond to inquiries and administer paid work you hire.
• Operate, secure, and debug the website, including rate limits.
• Measure whether advertising and the site led to an inquiry, where measurement is allowed.
• Keep business, tax, and legal records, and enforce agreements.

Optional marketing email is sent only if you separately opt in on a form. Submitting an inquiry is not consent to a promotional SMS or telemarketing program. We may still contact you about the inquiry you submitted.

This Privacy Policy is not, by itself, consent to record phone calls or to share data for unrelated purposes.

6. Advertising, cookies, Pixel, and CAPI

Loading your current preference…

When measurement is on, this site may load:

• Google Tag Manager container GTM-THGK8SDF (or another id set in environment configuration). Tags inside that container are not fully visible in this website’s source code. They may include analytics such as Microsoft Clarity and, if configured in GTM, advertising tags. We load GTM only when measurement is allowed.
• Meta Pixel in the browser, and Meta Conversions API from our servers after a successful lead submission, using a shared event id when both paths run. Pixel and CAPI are skipped when measurement is off or when a Global Privacy Control (GPC) signal is present.

Advertising platforms do not act solely as FuelLabs’ agents. They process data under their own terms and may use it to operate and improve their services as those terms allow. We do not promise that “we never share data.”

You can also use browser controls, Google ad settings, and Meta ad preferences. Blocking all cookies may affect site features.

7. Who receives information

For FuelLabs inquiries, recipients typically include:

• HubSpot — CRM contact and deal records when HubSpot is configured.
• Telegram — internal notifications to our team when Telegram is configured.
• Vercel — website hosting and request logs.
• Google — GTM / related tags when measurement is on; email if you write to our Gmail address.
• Meta — Pixel and Conversions API when measurement is on.

We may also disclose information if required by law, to protect rights and safety, or in a business transaction involving FuelLabs, with notice where the law requires.

8. Sale, share, and GPC

We do not sell inquiry lists for money. Some privacy laws treat advertising cookies and similar sharing as a “sale” or “share.” Where those laws apply to FuelLabs, you can use the control in section 6 and GPC as an opt-out of that advertising measurement sharing on this site.

We do not automatically claim that every U.S. state privacy statute applies. For example, Florida’s Digital Bill of Rights (Fla. Stat. §§ 501.701–501.724) defines “controller” using high revenue and business-model tests that do not describe a typical independent agency. California’s CCPA/CPRA and similar state laws apply only if statutory thresholds are met. If you believe a law gives you rights in your situation, contact us. We will not require acceptance of commercial Terms to make a privacy request.

9. Retention

We keep inquiry and client records as long as needed to respond, deliver work, maintain business records, and meet legal duties. Exact deletion calendars are not published here because they vary by record type and because we do not operate a guaranteed timed-erasure product. You may ask us to delete FuelLabs inquiry data; we may retain what law or dispute-handling requires.

10. Security

We use reasonable administrative and technical measures, including HTTPS, access-limited server environment variables, and hashed fields for certain Meta events. No online system is perfectly secure. Do not send passwords or full payment card numbers through website forms.

11. Your choices and rights

You may request access, correction, or deletion of FuelLabs inquiry data, or opt out of optional advertising measurement, by emailing contact@fuellabsagency.com. We will verify requests in a manner reasonable for the request. Rights under a particular statute apply only if that statute applies to the processing and to you.

Privacy requests and unsubscribe requests do not require you to accept commercial Terms. If you opted into optional email, you can opt out in the message or by emailing us.

12. Children

The site is for business users. It is not directed to children under 16, and we do not knowingly collect their personal information.

13. International visitors

We are based in the United States. If you visit from elsewhere, information may be processed in the U.S. and in countries where our providers operate.

14. Changes

We may update this policy. The effective date and document version identify the current text. Material changes will be reflected on this page. Continued website use after an update applies the new policy to later use. It does not rewrite a signed service agreement.

15. Contact

Privacy questions and requests: contact@fuellabsagency.com
FuelLabs Digital — Orlando, Florida, United States
Website terms: Terms & Conditions.